Shipping & Return Policy
Shipping
We currently ship our phone cases to the following countries:
- Australia
- Austria
- Belgium
- Canada
- Czechia
- Denmark
- Finland
- France
- Germany
- Hong Kong SAR
- Ireland
- Israel
- Italy
- Japan
- Malaysia
- Netherlands
- New Zealand
- Norway
- Poland
- Portugal
- Singapore
- South Korea
- Spain
- Sweden
- Switzerland
- United Arab Emirates
- United Kingdom
- United States
Orders are processed within 1–3 business days.
Shipping times may vary depending on the destination and local postal services.
Please note that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
Returns & Refunds
All sales are final.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery at zeyacases@gmail.com and include:
- your order number
- clear photos showing the issue
Each request will be reviewed individually.
Non-Eligible Cases
We do not offer refunds, returns, or replacements for:
- incorrect or incomplete shipping addresses provided by the customer
- delivery delays caused by the carrier or customs
- damage caused by misuse, accidents, or normal wear and tear
- changes of mind after purchase
- incorrect product selections (wrong model, size, or color)
Final Notice
By completing a purchase on our website, you acknowledge and agree to this Shipping & Return Policy.